Comparison of SuoQ Queue Management Solutions
| Solution | Best for | Main Features | Key Highlights |
|---|---|---|---|
| SuoQ Cloud | Any scale: from branch to enterprise | Unified platform, IoT devices, cloud-based, REST/MQTT | Integrations, API, AI forecasts, multilane support |
| SuoQ Standalone | Offline organizations | Local server deployment, works without Internet | Runner mode, full features without cloud |
| SuoQ Advanced | Large institutions with complex logic | Service levels, token transfer, hold, priorities, operator dashboards | Routing engine, VIP clients, personalized web panels |
| SuoQ Reception | Reception areas and front desks | Browser-based, ticket issue, operator control, reports | No install, works via browser |
| SuoQ Basic / Basic Plus | Public service centers, midsize units | Multi-counter queue, roles, reports, mobile support | Responsive UI, analytics, Basic Plus adds video/media support |
| SuoQ Pad Calling | Operator workplaces | Android tablet app for calling and managing tickets | Call, recall, transfer and close via tablet |
| SuoQRQ | QR-based self-service | QR scan for registration and tracking | No kiosk needed, instant setup |
| SuoQ Virtual Online | Remote booking via SMS/Email | Online registration, status notifications | No waiting room needed, clients join queue remotely |
| SuoQ Button | Offline or small locations | Hardware-based, no software needed | Fastest setup, plug-and-go button-based queue |
| SuoQ Digital Signage | Waiting zones and promo displays | Queue integration, media, templates | Video loops, branding, live status |
📌 Find your fit
- Need full-featured platform? → SuoQ Cloud
- Need offline, local-only option? → SuoQ Standalone
- Routing and VIP logic? → SuoQ Advanced
- Reception via browser? → SuoQ Reception
- Classic queue and media? → SuoQ Basic / Basic Plus
- Tablet-based operator app? → SuoQ Pad Calling
- QR-based service? → SuoQRQ
- Book from home? → SuoQ Virtual Online
- Hardware queue button? → SuoQ Button
- TV displays with media? → SuoQ Digital Signage
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Products comparison
Main differences between the systems to reach the requirements of your project
SuoQ Product Comparison
| Features | SuoQ Cloud | SuoQ Standalone | SuoQ Advanced | SuoQ Reception | SuoQ Basic Plus | SuoQ Basic | SuoQ Pad | SuoQRQ | SuoQ Virtual Online | SuoQ Button | SuoQ Digital Signage |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Prompts | Cloud | Standalone | Advanced | Reception | Basic Plus | Basic | Pad | QRQ | Virtual Online | Button | Digital Signage |
| Back Office & Admin Panel | |||||||||||
| Single Queue Configuration | ✓ | ✓ | Optional | Optional | Optional | Optional | Optional | Optional | |||
| User Roles | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ||
| Interface Translation (Frontoffice) | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ||
| Working Hours | ✓ | ✓ | ✓ | Optional | Optional | Optional | Optional | ||||
| Backup | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | Optional | ||||
| Admin Logs | ✓ | ✓ | ✓ | Optional | |||||||
| Device Monitoring | ✓ | ✓ | ✓ | ✓ | Optional | ✓ | ✓ | ✓ | Optional | ✓ | Optional |
| Customer Flow Tracking | ✓ | ✓ | ✓ | ✓ | Optional | ✓ | ✓ | ✓ | ✓ | ✓ | Optional |
| Devices | |||||||||||
| Paperless & Contactless Solution | ✓ | ✓ | ✓ | Optional | Optional | Optional | ✓ | ✓ | ✓ | ✓ | ✓ |
| Device Layouts | ✓ | ✓ | ✓ | Optional | Optional | Optional | Optional | ✓ | Optional | ✓ | ✓ |
| Customizable Interface Colors | ✓ | ✓ | Optional | Optional | Optional | Optional | Optional | Optional | Optional | ||
| Logo on Interface & Tickets | ✓ | ✓ | Optional | Optional | Optional | Optional | Optional | ✓ | Optional | Optional | |
| Use Displays as Queue Board | ✓ | ✓ | Optional | Optional | Optional | Optional | ✓ | ✓ | Optional | ✓ | |
| Voice Announcement | ✓ | ✓ | Optional | Optional | Optional | Optional | Optional | ✓ | Optional | Optional | |
| Integrations | |||||||||||
| Active Directory / LDAP | ✓ | ✓ | ✓ | Optional | Optional | Optional | Optional | Optional | |||
| Integration with External Booking Systems | ✓ | ✓ | Optional | Optional | Optional | Optional | Optional | ||||
| Tickets & Registration | |||||||||||
| Electronic Ticket (e-ticket) | ✓ | ✓ | ✓ | Optional | Optional | Optional | ✓ | ✓ | ✅ Virtual | Optional | Optional |
| Paper Ticket Printing | Optional | Optional | ✓ | Optional | Optional | Optional | Optional | ✓ | Optional | Optional | |
| QR/web Ticket | ✓ | ✓ | Optional | Optional | Optional | Optional | ✓ | ✓ | Optional | ||
| Ticket from Mobile App | Optional | Optional | Optional | Optional | Optional | Optional | Optional | ✓ | Optional | ||
| SMS or Email Notifications | Optional | Optional | ✓ | Optional | Optional | Optional | Optional | Optional | ✅ Virtual | ||
| Advanced Features | |||||||||||
| Appointment Booking | Optional | Optional | ✓ | Optional | Optional | Optional | Optional | Optional | Optional | ||
| Feedback & Data Collection | ✓ | ✓ | ✓ | Optional | Optional | Optional | Optional | Optional | Optional | ||
| Auto Notifications for Staff & Visitors | Optional | Optional | ✓ | Optional | Optional | Optional | Optional | Optional | Optional | ||
| Concierge Mode | Optional | Optional | ✓ | Optional | Optional | Optional | Optional | Optional | Optional | ||
| Tablet Ticket Kiosk | ✓ | ✓ | ✓ | Optional | Optional | Optional | ✓ | ✓ | Optional | ✓ | Optional |
| Reports & Analytics | |||||||||||
| Statistics & Data | ✓ | ✓ | ✓ | Optional | Optional | Optional | Optional | Optional | Optional | ||
| Automated Reports | ✓ | ✓ | ✓ | Optional | Optional | Optional | Optional | Optional | Optional | ||
| Performance (Export) | ✔ by email/download | ✔ by email/download | Optional | Optional | Optional | Optional | Optional | Optional | |||
| Reports by Ticket, Staff, Forms | ✔ by email/download | ✔ by email/download | Optional | Optional | Optional | Optional | Optional | Optional | |||
Frequently asked questions
A Queue management system can be used in all sorts of markets and industries where there is a need to manage customer queues efficiently.
● Healthcare: Hospitals, clinics, and other healthcare facilities
● Retail: Retail stores, supermarkets, and shopping malls
● Government: Government agencies, such as tax offices, passport offices, and immigration centres
● Banking: Banks and financial institutions
● Transportation: Airports, train stations, and bus terminals
● Education: Schools, colleges, and universities
● Entertainment: Movie theatres, amusement parks and concert venues
SuoQ currently has four queue management systems serving different purposes and each one with its unique advantages: SuoQR, SuoQ cloud, SuoQ Standalone and SuoQ Enterprise.
None can be used together, neither it is possible to migrate from one solution to another.
SuoQ team is always available to provide systems demonstrations and/or trainings, as well as help you analyze each project individually and build a proposal.
Once you know which system is more adequate for you, there’s some specific information needed to quote the project.
● Number of locations
● Estimated number of daily tickets per location
● Number of counters
● Number of waiting area displays per location
● Number of ticket dispensers
● Number of services
● Appointments
● If any, number of counter displays per location, Satisfaction Surveys, Concierges or tablet kiosks
● Integration with 3rd party systems
● Other specific requirements
A customisation is any added functionality to a product that is not included in the base installation of that product.
There are projects where this can be required, and we are always open to discuss the possibility of developing required features. In these cases, we evaluate the required feature, and present a proposal.
We are always striving to build software capable of communicate and work together with third-party systems so our end-users can take advantage of customised solutions.
Can SuoQ products be integrated with third-party Digital Signage?
Yes, you can integrate our Web QM-Displayers.
Is it to possible to integrate SuoQ APIs to build an App?
Yes, we have APIS for that.
SuoQ’s partners have access to the following conditions:
● Access to marketing materials in English (partners can translate them into other languages)
● Access to technical documentation
● Early information about new product launches or developments
● Online self-training and education tools
● Partner portal access
● Remote sales and technical training
● Cooperation and support in presentations, demonstrations, exhibitions, and campaigns
● Access to special prices to acquire a demo kit