Suo Chat — Live Chat & Customer Messaging Platform
Suo Chat is a flexible and powerful live chat solution designed to help businesses instantly connect with website visitors, support customers, and boost engagement — all via web or mobile apps.
How It Works – in 5 Simple Steps
- Register your account and connect your website via embed code or CMS plugin.
- Add operator profiles and departments from the Suo Chat control panel.
- Install the operator app on desktop or mobile for live communication.
- Customize the chat widget and auto-invites to engage visitors based on page, behavior, or campaign.
- Start chatting — view visitor details and respond in real time.
💬 Live Chat with Operators
Seamlessly chat with visitors in real time via desktop or mobile apps, with offline mode and notifications.
🤝 Collaborative Browsing
See typing activity, cursor movements, and guide visitors on your website in real time.
📣 Auto‑Invites & Greetings
Trigger greeting messages based on visitor behavior, source, location, or page—you control timing and limits.
📄 Chat to Ticket
Convert unresolved chats into support tickets seamlessly, and escalate via Suo Help Desk if needed.
⭐ Feedback & Ratings
Collect post-chat feedback directly within chat window and publish user reviews on your site.
🌐 Multi‑Channel Support
Manage chat from web app, desktop or mobile (iOS/Android), push notifications included.
🔧 Operator Team Dashboard
Monitor operator status, chat history, department workflows, and performance metrics in one panel.
📊 Chat Analytics
Track conversation counts, response times, visitor behavior, chat logs and operator activity.
🔐 Secure & Customizable
Customize widget appearance, embed code options, SSL encryption, and full data control.
Integrations & Setup
- One-click install for WordPress, Joomla, Drupal, Wix, Bitrix and other CMS platforms.
- Embed chat widget via simple JavaScript snippet or plugin — no coding required.
- Smooth integration with Suo Help Desk — chat transcripts transform into support tickets.
- API support for automation: fetch chats, visitor data and send templates programmatically.
- Use with Suo CRM or other internal tools via webhooks or REST API.
Ideal For
- Sales & customer support for websites and online stores
- Lead generation via chat and proactive invites
- Customer service escalation via chat-to-ticket handoff
- Interactive support at service desks or retail locations
- Service escalation for managed IT and agencies
Talk to Customers in Real Time with Suo Chat
Provide instant support and improve engagement using Suo Chat’s operator apps and automation.