Suo Help Desk — Complete Support & Ticketing System with Live Chat
Suo Help Desk integrates ticketing, live chat, knowledge base, client management, billing, and automation into a unified support platform.
It’s a powerful solution for businesses looking to offer real-time assistance and seamless customer support workflows.
🎫 Support Tickets
Full email‑to‑ticket system with customizable fields, priority levels, and SLA support.
💬 Live Chat Integration
Engage website visitors via live chat directly within help desk; includes proactive invites and chat-to-ticket conversion.
📚 Knowledge Base / FAQ
Integrated FAQ and CMS module to build searchable help articles, blogs and self‑service documentation.
🧍 Client & User Management
Includes client profiles, support for WordPress/Joomla integration, and full client API access.
💳 Billing & Membership
Built‑in billing system to charge per ticket, chat, or subscription—supports PayPal, Stripe, etc.
🤖 AI & Automation
Includes chatbot functionality, canned responses, auto‑routing, departmental assignments, and ChatGPT integration.
📊 Detailed Analytics & Feedback
Dashboard with operator ratings, response time stats, logs, productivity, and exportable reports.
🔐 Role‑based Access & Security
Over 20 permission levels, SSL secure control, logs, IP restrictions, and full data ownership.
📱 Native Mobile & Responsive UI
Responsive interface plus free iOS/Android apps with push notifications for real-time operator access.
Installation & Server Requirements
- Straightforward install wizard—get setup in under 5 minutes
- Supports PHP 8+, MySQL 5.6+ (MySQL 8 recommended), cURL, zlib, GD, SSL
- Automatic updates via cron jobs for tickets and email processing
- SEO‑friendly pretty URLs with optional Apache/Nginx support
Ideal For
- Small & medium businesses needing unified ticket & chat support
- Web agencies offering client portals and billing
- IT support desks, managed service providers
- Help desk with integrated chatbot and live chat
- International operations due to multi-language support
Suo Help Desk: Complete Support in One Platform
Modernize your customer support with a cohesive help desk, live chat, tickets, FAQ, and automation.
Integrations & Compatibility
🔌 REST API
Fully-documented REST API allows developers to connect external systems, automate tickets, or retrieve real-time reports programmatically.
🌐 CMS Integration
Ready-to-use modules and widgets for popular platforms like WordPress, Joomla, Drupal and more. Embed chat or support buttons easily.
📤 Email to Ticket
Convert customer emails directly into support tickets via IMAP or piping. Assign departments, autoresponders, and triggers on arrival.
📦 Webhooks & CRON
Automate actions with webhooks and background processing using CRON jobs — ideal for SLA timers, escalations, or syncing external CRMs.
📱 Mobile SDK
Use SDKs or widgets to embed Suo Help Desk features into your own mobile apps (Android/iOS). Extend helpdesk access to field teams.
🔐 Single Sign-On (SSO)
Support for LDAP, Active Directory or OAuth SSO to streamline secure login for internal users or staff via enterprise identity providers.