SuoQ Feedback — Post-Service Customer Feedback for SuoQ Queuing System
SuoQ Feedback is a built-in module for collecting real-time feedback directly after service — seamlessly integrated with any SuoQ queue management configuration.
Capture customer satisfaction instantly after ticket completion and use data to monitor service quality and staff performance.
How It Works
- Customer completes their turn at the service counter.
- A feedback screen automatically appears on the SuoQ Pad, Kiosk, or is printed with QR/link on the ticket.
- The customer quickly selects a rating (stars, emoji or text).
- The feedback is linked to the specific ticket, counter, service and employee.
🎫 On Printed Ticket
Print a QR code or short URL on the queue ticket for post-visit rating.
📲 On SuoQ Pad or Reception Tablet
Show rating screen immediately after ticket ends, right at the counter.
📱 Via SMS or Notification Link
Send a direct link to the customer’s phone to rate their experience after service.
Key Benefits
- Integrated natively with SuoQ ticket lifecycle
- Track feedback by employee, counter, or branch
- Instant alerts on negative reviews (email or dashboard)
- Generate reports by service type or shift time
- Configurable forms: stars, emoji, text, dropdown
- Multilingual feedback support
Best For
- Government counters and registration desks
- Banks and financial institutions
- Hospitals and pharmacy queues
- Retail service desks
- Municipal or utility billing centers
Enhance SuoQ with Real-Time Feedback
Add SuoQ Feedback to your queue system and start improving your service today.