Products comparison
Main differences between the systems to reach the requirements of your project
| Features | SuoQR | SuoQ Basic | SuoQ Cloud | SuoQ Standalone |
|---|---|---|---|---|
| BackOffice and Admin | ||||
| Single Queue configuration | Optional | Optional | Optional | Optional |
| Roles | ||||
| Frontoffice translation | ||||
| Schedules | ||||
| Backups | ||||
| Logs available on the backoffice | ||||
| Remote devices monitoring | ||||
| Track the flow status remotely | ||||
| Devices | ||||
| Paperless & Contactess solution | ||||
| Devices layout | ||||
| Layout colour customization | ||||
| Add organization's logo to the devices layout and paper ticket | ||||
| Possibility to configure players as counter displays | ||||
| Voice Call | ||||
| Integrations | ||||
| Integration with Active Directory / LDAP | ||||
| Integration with third-party appointments system | ||||
| Tickets | ||||
| E-ticket | ||||
| Ticket printed in a ticket dispenser | ||||
| Ticket generated in the visitor's smartphone through a web-application | ||||
| Ticket generated in a mobile application | ||||
| Ticket details sent by SMS or email | ||||
| Scalable Features | ||||
| Appointments | ||||
| Feedback and data gathering system | ||||
| Automatic notifications for staff members & visitors (by SMS and/or email) | ||||
| Concierge | ||||
| Tablet Ticket Kiosk | ||||
| Data & Statistics | ||||
| Statistics and data reports | ||||
| Automatic reports | ||||
| Performance | Download | by email/download | by email/download | |
| Tickets | Download | by email/download | by email/download | |
| Staff | Download | by email/download | by email/download | |
| Forms | by email/download | by email/download | ||
Frequently asked questions
A Queue management system can be used in all sorts of markets and industries where there is a need to manage customer queues efficiently.
● Healthcare: Hospitals, clinics, and other healthcare facilities
● Retail: Retail stores, supermarkets, and shopping malls
● Government: Government agencies, such as tax offices, passport offices, and immigration centres
● Banking: Banks and financial institutions
● Transportation: Airports, train stations, and bus terminals
● Education: Schools, colleges, and universities
● Entertainment: Movie theatres, amusement parks and concert venues
SuoQ currently has four queue management systems serving different purposes and each one with its unique advantages: SuoQR, SuoQ Cloud, SuoQ Standalone and SuoQ Enterprise.
None can be used together, neither it is possible to migrate from one solution to another.
SuoQ team is always available to provide systems demonstrations and/or trainings, as well as help you analyze each project individually and build a proposal.
Once you know which system is more adequate for you, there’s some specific information needed to quote the project.
● Number of locations
● Estimated number of daily tickets per location
● Number of counters
● Number of waiting area displays per location
● Number of ticket dispensers
● Number of services
● Appointments
● If any, number of counter displays per location, Satisfaction Surveys, Concierges or tablet kiosks
● Integration with 3rd party systems
● Other specific requirements
A customisation is any added functionality to a product that is not included in the base installation of that product.
There are projects where this can be required, and we are always open to discuss the possibility of developing required features. In these cases, we evaluate the required feature, and present a proposal.
We are always striving to build software capable of communicate and work together with third-party systems so our end-users can take advantage of customised solutions.
Can SuoQ products be integrated with third-party Digital Signage?
Yes, you can integrate our Web QM-Displayers.
Is it to possible to integrate SuoQ APIs to build an App?
Yes, we have APIS for that.
SuoQ’s partners have access to the following conditions:
● Access to marketing materials in English (partners can translate them into other languages)
● Access to technical documentation
● Early information about new product launches or developments
● Online self-training and education tools
● Partner portal access
● Remote sales and technical training
● Cooperation and support in presentations, demonstrations, exhibitions, and campaigns
● Access to special prices to acquire a demo kit